You are here

Inspection Summary

Overall summary & rating


Updated 1 May 2019

About the service: Rayner House is a residential care home, providing personal care to 37 people aged 65 and over at the time of the inspection. The home also has a registration for personal care, however at the time of inspection this was not being carried out.

People’s experience of using this service:

¿ Staff knew how to recognise potential abuse and who they should report any concerns to.

¿ People had access to equipment that reduced the risk of harm.

¿ There were sufficient staff on duty to meet people’s needs.

¿ Staff supported people to get their medication.

¿ People had a choice of food and were supported to maintain a healthy diet in line with their needs and preferences.

¿ Staff were trained to meet people’s needs and acted promptly to refer people to healthcare professionals when required.

¿ People enjoyed positive and caring relationships with the staff team and were treated with kindness and respect.

¿ People’s independence was promoted as staff were careful not to do things for people they could do for themselves.

¿ People were supported by staff who knew about their needs and routines and ensured these were met and respected.

¿ Staff and relatives knew how to complain and were confident that their concerns would be listened to.

¿ People and staff were happy with the way the service was led and managed and the provider worked well with partners to ensured people’s needs were met.

We found the service met the characteristics of a “Good” rating

More information is available in the full report.

Rating at last inspection: Good (Published May 2016)

Why we inspected:

This was a planned inspection based on previous rating.

Follow up:

There will be ongoing monitoring and routine inspections of the location.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 1 May 2019

The service was safe.

Details are in our Safe findings below.



Updated 1 May 2019

The service was effective.

Details are in our Effective findings below.



Updated 1 May 2019

The service was caring.

Details are in our Caring findings below.



Updated 1 May 2019

The service was responsive.

Details are in our responsive findings below.



Updated 1 May 2019

The service was well-led

Details are in our Well-Led findings below.