• Care Home
  • Care home

Rayner House

Overall: Good

3-5 Damson Parkway, Solihull, West Midlands, B91 2PP (0121) 705 9293

Provided and run by:
Rayner House and Yew Trees Limited

Latest inspection summary

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Background to this inspection

Updated 1 May 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

One inspector and an expert by experience with an area of expertise of older people’s care completed the inspection. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type:

Rayner House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

The inspection was unannounced.

What we did:

Prior to the inspection, we reviewed information we had received about the service since the last inspection. This included details about incidents the provider must notify us about, such as abuse and serious injuries. We sought feedback from the local authority and professionals who work with the service. We assessed the information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection, we spoke with nine people and three relatives to ask about their experience of the care provided. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We spoke with two district nurses, one specialist nurse and one dentist who were visiting the home at the time of the inspection.

We spoke with four members of care staff, a cook, two Trustee board members and the registered manager. We reviewed a range of records. This included two people's care records and multiple medication records. Various records were reviewed, in relation to training and supervision of staff, the management of the home and a variety of policies and procedures developed and implemented by the provider.

Overall inspection


Updated 1 May 2019

About the service: Rayner House is a residential care home, providing personal care to 37 people aged 65 and over at the time of the inspection. The home also has a registration for personal care, however at the time of inspection this was not being carried out.

People’s experience of using this service:

¿ Staff knew how to recognise potential abuse and who they should report any concerns to.

¿ People had access to equipment that reduced the risk of harm.

¿ There were sufficient staff on duty to meet people’s needs.

¿ Staff supported people to get their medication.

¿ People had a choice of food and were supported to maintain a healthy diet in line with their needs and preferences.

¿ Staff were trained to meet people’s needs and acted promptly to refer people to healthcare professionals when required.

¿ People enjoyed positive and caring relationships with the staff team and were treated with kindness and respect.

¿ People’s independence was promoted as staff were careful not to do things for people they could do for themselves.

¿ People were supported by staff who knew about their needs and routines and ensured these were met and respected.

¿ Staff and relatives knew how to complain and were confident that their concerns would be listened to.

¿ People and staff were happy with the way the service was led and managed and the provider worked well with partners to ensured people’s needs were met.

We found the service met the characteristics of a “Good” rating

More information is available in the full report.

Rating at last inspection: Good (Published May 2016)

Why we inspected:

This was a planned inspection based on previous rating.

Follow up:

There will be ongoing monitoring and routine inspections of the location.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk