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Inspection Summary


Overall summary & rating

Good

Updated 3 September 2019

About the service

College View provides support for up to 12 older people in one adapted building. Nine people were receiving a service at the time of this inspection.

People’s experience of using this service and what we found

We received very positive views from people about the support provided to them. People said they felt safe and staff were respectful.

Staff had positive links with health care professionals, which promoted people’s wellbeing.

Care and support were tailored to each person's needs and preferences. People and their relatives were fully involved in developing and updating their planned care.

Staff had received training and support to enable them to carry out their role. Recruitment checks were carried out to ensure staff were suitable to work in the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interest; the policies and systems in the service supported this practice.

The registered manager led by example to ensure people received a good service. People and staff told us the management team were approachable and listened to them when they had any concerns. All feedback was used to make continuous improvements to the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 31 January 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 3 September 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 3 September 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 3 September 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 3 September 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 3 September 2019

The service was well-led.

Details are in our well-Led findings below.