You are here

Inspection Summary

Overall summary & rating


Updated 31 March 2020

About the service

NAS House is a residential care home providing accommodation with personal care. The home accommodates up to 14 people in one house. At the time of our inspection 12 people were living at the home who had mental health conditions.

People’s experience of using this service and what we found

The provider carried out a range of health and safety checks of the premises. However, they had not identified window restrictors were not always suitable to reduce the risk of falls from height and that water safety was suitably managed. The responsible person told us they would immediately improve these two areas.

Staff supported people with their medicines safely. Risks to people, including those relating to their mental health conditions, were suitably managed. The provider carried out recruitment checks on staff to ensure they were suitable to work with people. There were enough staff to support people safely. Staff followed suitable infection control practices and received training to understand their responsibilities and the home was clean.

Staff received regular training and support to care for people with mental health conditions. People received their choice of food and were supported to maintain their health. The provider regularly assessed people’s needs to check they were meeting them. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received care from staff who knew them well as they had worked with them for many years. People liked staff and developed good relationships with them. Staff treated people with dignity and respect. People were involved people in their care and their care plans were based on their needs and preferences. Staff engaged people in activities they were interested in. The provider had a suitable process to respond to any concerns or complaints.

The service did not require a manager to be registered with the CQC. However, the director managed, and was responsible for, the service. The responsible person had good oversight of the service as they worked closely with people and staff each day. They understood their role and responsibilities, as did staff. People, relatives and staff told us the service was well-led and the manager engaged well with them.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (report published September 2017).

Why we inspected

This was a planned inspection based on the rating at the last inspection.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas


Requires improvement

Updated 31 March 2020

The service was not always safe.

Details are in our safe findings below.



Updated 31 March 2020

The service was effective.

Details are in our effective findings below.



Updated 31 March 2020

The service was caring.

Details are in our caring findings below.



Updated 31 March 2020

The service was responsive.

Details are in our responsive findings below.



Updated 31 March 2020

The service was well-led.

Details are in our well-led findings below.