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Washington Manor Care Home Good

Inspection Summary

Overall summary & rating


Updated 28 November 2019

About the service

Washington Manor Care Home is a residential care home providing personal care to 61 people aged 65 and over at the time of the inspection. The service can support up to 68 people.

People’s experience of using this service and what we found

The provider had made significant progress with making improvements since our last inspection. There was good oversight of the home through more effective quality assurance. Medicines were now managed safely. Completion of training had improved and the provider was now following the requirements of the Mental Capacity Act.

All care plans had been reviewed to ensure they were based on an accurate assessment of people’s needs. Care plans were now more personalised and detailed.

People and relatives said the care provided was good and staff were kind and caring. There were good relationships between people and staff.

People, relatives and staff felt the home was safe. There were good systems to monitor incidents and accidents to help learn lessons and keep people safe. Staff understood how to raise safeguarding and whistle blowing concerns and confirmed they felt confident to do so. Previous safeguarding concerns had been dealt with appropriately.

There were enough staff to meet people’s needs. New staff were recruited safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had opportunities to participate in various activities. People were confident to raise concerns if required. Previous complaints had been fully investigated and resolved.

There were regular opportunities for people and staff to give feedback. They confirmed their views were listened to. People, relatives and staff said management were approachable and there was a welcoming atmosphere.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (published 3 May 2019) and there were multiple breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This inspection was carried out to follow up on action we told the provider to take at the last inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 28 November 2019

The service was safe.

Details are in our safe findings below.



Updated 28 November 2019

The service was effective.

Details are in our effective findings below.



Updated 28 November 2019

The service was caring.

Details are in our caring findings below.



Updated 28 November 2019

The service was responsive.

Details are in our responsive findings below.



Updated 28 November 2019

The service was well-led.

Details are in our well-led findings below.