Background to this inspection
Updated
9 April 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC's response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection prevention and control measures the provider has in place.
The inspection took place on 25th March 2021 and was announced.
Updated
9 April 2021
We undertook the inspection of Shallcott Hall on the 12 and 14 November 2018. This inspection was unannounced on the first day, which meant that the provider did not know we would be visiting.
Shallcott Hall is a 'care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The care home accommodates nine people in one building providing nursing care and personal care. At the time of our inspection six people were accommodated in the home.
At the last inspection the service was rated as Good. At this inspection we found the service remained good.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The provider had a quality assurance system in place and people’s views were sought yearly so that improvements could be made to the service.
Staff received supervision an annual appraisal and training. Staff had checks completed prior to starting work at the service.
People and staff all felt the home was safe and the management were accessible.
People felt the staff were kind and caring. People's care plans were person centred and contained important information relating to their likes and dislikes.
No complaints had been received since the last inspection and all people felt able to raise any concerns with the registered manager.
People had choice of when and what they ate and all could make drinks within their room if they wished.
People arranged their medical appointments when they wanted and people could come and go as they wished.