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Westgate Residential Home Requires improvement

Inspection Summary

Overall summary & rating

Requires improvement

Updated 26 April 2019

About the service: Westgate is a residential home. It provides accommodation and personal care for up to 10 people. The home specialises in providing a service to adults who have mental health needs. At the time of the inspection there were 8 people living at the service.

People’s experience of using this service: People felt safe and supported by staff who were kind and caring. Staff and the management of the home were approachable and knew people well. People were encouraged and supported to maintain their independence.

• The provider had a lack of systems in place to monitor water temperatures, the recording of medicines, the environment and decoration and infection control. The service was clean and tidy.

• Care plans were personalised and included specific information relating to people’s likes and dislikes.

• Recruitment procedures ensured staff had relevant checks in place prior to starting work.

• People spoke positively about the food provided at the service.

• Visitors were asked to sign in and people had personal evacuation plans in place in case of an emergency.

• Feedback was sought from people and positive comments had been gained.

• Staff had received training and supervision and an annual appraisal.

• People felt comfortable in raising any concerns or issues.

For more details, please see the full report which is on the CQC website at

Rating at last inspection: Good (November 2016)

Why we inspected: This was a planned inspection based on the previous rating.

Enforcement: We found one breach of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Please see the ‘action we have told the provider to take’ section towards the end of the report.

Follow up: We will review the report on actions the provider intends to take following the inspection. We will continue to monitor the service through the information we receive. We will inspect in line with our inspection programme or sooner if required.

Inspection areas


Requires improvement

Updated 26 April 2019

The service was not always safe

Details are in our Safe findings below.



Updated 26 April 2019

The service was effective

Details are in our Effective findings below.



Updated 26 April 2019

The service was caring

Details are in our Caring findings below.



Updated 26 April 2019

The service was responsive

Details are in our Responsive findings below.


Requires improvement

Updated 26 April 2019

The service was not always well-led

Details are in our Well-Led findings below.