Archived: Seahorses

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This key question has been rated good.This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People had recorded information within their care plan about their religious, cultural and social preferences. Staff knew people well and the things they liked doing. We observed staff supporting people with their preferred activities.

Although we observed staff offering people choices of drinks and some activities, we found there was still only one option at mealtimes for people, and this was also identified at the last inspection and raised to the provider. The management explained if people wanted something different then this was made available. They also explained they were aware of people’s preferences, so acted in response to these, such as giving a person scampi instead of another type of fish. Management told us they felt this was the most appropriate approach due to people at the service living with memory loss. However, leaders had not considered involving people in the production of the menus in a way that met people’s needs, or considered any other form of encouraging choice for people living with memory loss, such as showing plates of prepared food or using photographs. Although most people we spoke with expressed they were happy with the food, one person told us they did not like the food that was provided. Another person told us, “I know what is in the [kitchen] cupboard, I say can I have it, and [staff] say, ‘No, eat what you are given.’” The provider told us they would start involving people more in the menu choices, however, we had also identified this at the last inspection. During our site visit, we observed staff offering people some choices, and people told us they were able to make some choices.The manager told us, “All food on the premises is accessible to residents 24 hours a day.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.