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Archived: Southview

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Inspection report

Date of Inspection: 23 October 2012
Date of Publication: 21 November 2012
Inspection Report published 21 November 2012 PDF


Inspection carried out on 23 October 2012

During a routine inspection

We spoke with four people who lived at the home. We also spoke with two relatives, three staff, the manager and the provider. There were 10 people living at Southview.

People were very satisfied with the service provided and happy living at Southview. One person said "Its' very homely here". Visitors were made welcome. A relative described Southview as a "family". People told us that they had access to medical and healthcare when they needed to and staff talked to them about this.

People said that they were well looked after and their care needs were met in a way that suited them. People liked the meals on offer and enjoyed the activities that had been introduced.

Improvements were needed in relation to infection control to reduce the risk of healthcare associated infections.

There were enough staff to meet people's needs promptly. People spoke highly of staff and they were described as "Lovely" and "very good". The manager had introduced a training programme so that staff had the right knowledge and skills to care for people.

The home had a complaints policy. People and their relatives were confident that they could raise concerns with staff or the manager and be taken seriously.

Records were not always up to date and reflective of people's current needs.

The home was run by a part time manager who was working towards improving standards at the home.