Of the eleven people living at Southview 8 shared their experiences of living at the home with us on the day of our visit. People told us that they like living at Southview. People said that the care was 'excellent', the food was 'very good' and the staff were 'wonderful.Everyone who we spoke with said that the home meets all of their care and support needs and that they never have to wait for anything. During our visit we saw staff attending to people's personal care needs sensitively and discreetly, while maintaining people's dignity and privacy. Staff knew what care and support people needed and this was evidenced by our observations and during conversations with people who live at home, with staff, a relative and visiting health care professionals.
Three people that we met in their rooms told us that they were comfortable and had everything they required. One person told us that they were confident to get around the home safely with the support of staff. Other people were seen to move independently around the home fully aware of steps and ramps.
Everyone who we spoke with spoke highly of the staff team. One person reflected the comments made by others, by saying, 'They are lovely. I love them all'.
People told us that staff are attentive and respond immediately to requests for support. One person living at the home said, 'as soon as I ring the bell someone comes and my tablets are always given to me on time'.
A relative said that staff are extremely good. She commented, 'They're always very caring'.
A visiting healthcare professional told us 'staff are wonderful, very caring, treat people as individuals'.
People living at Southview knew who the owner of the home was and all spoke very highly of her although other management arrangements were less clear.
Staff told us that they loved working at Southview. Staff felt they worked well as a team and supported each other in order to do a good job however everyone we spoke with agreed that the home needs an identified manager to offer leadership and support.
People told us that the proprietor regularly asks them if they are happy with the service that they receive. People told us that the proprietor is approachable and caring. One person told us
'She has got something that money can't buy'
People told us they had no complaints and if they did they would be happy to approach the proprietor.
A relative told us that she is always kept informed and consulted in relation to health and personal care issues.
People living at Southview consider that the home is well run and meets all of their care and support needs.