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Archived: Milton House

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Inspection report

Date of Inspection: 20 August 2012
Date of Publication: 12 September 2012
Inspection Report published 12 September 2012 PDF | 48.85 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 20/08/2012, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

The provider was meeting this standard.

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

User experience

During our visit to the service on 20 August 2012 people told us that that they felt safe living at Milton House. We observed that people were relaxed in the presence of the staff which indicated a trust.

Other evidence

During our last review of the service on 05 January 2012 we noted that the staff had had safeguarding training and were aware of their responsibilities to report any incidents of abuse. However the safeguarding policy that the home used was out of date and needed to be reviewed.

The service advised us that they had updated the policy. When we visited on 20 August 2012 to check compliance we confirmed that the service had reviewed their own safeguarding policy and linked it to the Local Authority safeguarding policy. Staff had been requested to read the policy and sign to confirm that they understood the contents. During our visit we checked staffs understanding of the safeguarding policy by speaking with the two staff on duty. Both were familiar with their responsibilities and were also able to talk about associated policies such as the Mental Capacity Act and Deprivation of Liberty. Staff also told us about the services whistle blowing policy and how they would report colleagues if they believed they were putting residents at risk.

Our records showed that the service had reported incidents of concern appropriately and worked with the local safeguarding team to undertake any necessary investigations.

Since the last inspection the staff were supporting a person who used the service who had difficulty understanding money to be financially independent and protected from abuse. This was achieved by ensuring the person had a limited amount of money to use whenever they went out. When they returned to the home staff checked the receipts of any purchases with the money they had left. This enabled the person to be independent with money but identified any possible incidents of concerns as soon as they occurred.