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Archived: Milton House

Reports


Inspection carried out on 20 August 2012

During a routine inspection

During our visit to Milton House on 20 August 2012 we spoke with three of the 10 people living at the home. This was because other people were out in the community doing activities or did not want to speak with us. The people that we spoke with during our visit all told us that they were happy at Milton House and that they were treated well and encouraged to make their own decisions. We spoke with one resident whose partner also lived at Milton House told us that staff were respectful of this relationship. Another person said, “I can get up, have a shower, make a coffee when I want”.

Everyone at Milton House had social activities, which included community based activities in groups and individually. Activities included both leisure and personal development training which promoted independence. All of the people that we spoke with were fully aware of the care and support they needed. One person said, “the staff try to encourage a healthy lifestyle but in the end it is up to me and I don’t always do what they would like me to”. This showed that staff provided positive lifestyle messages and left people to make informed choices about their lifestyles.

We observed that people were relaxed in the presence of the staff which indicated a trust. People told us that they enjoyed the company if the staff and liked to have a joke with them

Inspection carried out on 5 January 2012

During a routine inspection

We inspected Milton House on 05 January 2012 and spoke with three of the people living there. People told us they liked this home and they felt safe and comfortable. They said they were able to make choices about the way they lead their lives and were encouraged to remain as independent as possible. They liked the staff who they said were very pleasant and friendly.

During our visit we spent time observing the interactions between people and the staff and noted that people got on well and enjoyed each other’s company. Staff were kind, patient and caring and treated people with respect.

Reports under our old system of regulation (including those from before CQC was created)