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Archived: Surecare (Ilford)

1b Redbridge Lane East, Ilford, Essex, IG4 5ET

Provided and run by:
Dignity Care Plus Limited

All Inspections

26 February 2013

During a routine inspection

During this inspection we spoke with four people who use the service and one relative. They informed us that they were on the whole, satisfied with the care provided by care staff and people had been treated with respect and dignity. Their views can be summarised by the following comment from a person who use the service, 'I am happy with the carers provided. They provide very good care and do a good job.'

Four staff we spoke with were aware of the importance of treating people with respect and dignity regardless of their backgrounds. They provided us with examples of how they maintained the privacy of people while providing care for them. The care provided had been assessed and care plans prepared. Risk assessments were in place. People said they had been consulted regarding the care provided and their choices had been responded to.

The agency had suitable arrangements for ensuring that people were safeguarded and protected from abuse. The agency had a recruitment policy and staff had been carefully recruited. The required recruitment checks such as references and criminal record checks had been carried out.

Effective arrangements for monitoring the quality of service provided were in place and these included quality monitoring visits to the homes of people who use the service.

2 November 2011

During a routine inspection

People who use this service and their relatives told us that they were very satisfied with the care and support that the agency provided. Overall, comments were very positive.

People said, 'The carers are very good. They always ask about me about my preferences and respect them'.

'We are proud of the agency. The staff are flexible, they come on time most of the times and if they are late they would call and let us know'.

'This is the best agency we have had and we would recommend them to anyone who would like to receive care in their homes. We used agencies in the past and they do not compare'.

'I feel safe in the care of the agency. The carers always take their time and have even stayed beyond their allocated time in the past'.

'My carers are always smiling regardless of how complex their work is. They are absolutely lovely, very good and I have never had a cause for concern'.

We also spoke to relatives who were very complimentary about the agency. They told us that at Sure Care (Ilford), they involve both the clients and their relatives in planning the service. One of the relatives said, 'You are always aware of what is going on. The manager takes action as soon as any concern is raised. Things get dealt with. It is a very good agency'. Another told us, 'The staff are loyal, modest, happy and always ask if anything needs doing. I would recommend the agency to other people'.