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Archived: Briar Dene Retirement Home Good

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Inspection Summary

Overall summary & rating


Updated 16 November 2019

About the service

Briar Dene is a residential care home providing personal care for 25 older people aged 65 and over at the time of the inspection. The service can support up to 27 people.

At the time of our inspection the provider was in the process of constructing a larger care home to the side of the existing building. The provider’s aim is to transfer the service, with necessary permissions and consents, into the new building, however, a time frame for such a move has yet to be established. The inspector asked them to submit applications to register with CQC. These documents have now been submitted and are in the process of being considered. The local authority is working with the provider to ensure meetings take place to discuss the future placements for the residents living at Briar Dene Retirement Home.

People's experience of using this service and what we found

People received care and support in a safe environment. Risks had been identified, assessed and measures were in place to guide staff on how to reduce them. Health and safety audits were completed to ensure maintenance of the premises. Staff understood and practiced good infection prevention and control procedures. Staffing levels were regularly reviewed to ensure people’s needs were met. Recruitment procedures ensured staff were suitable to work in a care setting.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff received regular training, supervision and annual appraisals. People were supported to access support and advice from health professionals when needed. People told us the food was very nice and it looked appetising.

Staff respected people’s privacy and dignity, whilst supporting them to remain as independent as they could be. People told us staff were caring and kind towards them.

People told us they chose which activities they would like to participate in and made some suggestions for future events and activities which we brought to the attention of the provider. Complaints were appropriately responded to, and systems were in place to support people with end of life care.

Quality assurance systems were being updated and records changed from paper based to electronic during this inspection. This had been identified by the provider as an areas requiring improvement so more oversight was in place to drive and enhance the quality of the service.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (published 01 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 16 November 2019

The service was safe.

Details are in our safe findings below.



Updated 16 November 2019

The service was effective.

Details are in our effective findings below.



Updated 16 November 2019

The service was caring.

Details are in our caring findings below.



Updated 16 November 2019

The service was responsive.

Details are in our responsive findings below.



Updated 16 November 2019

The service was well-led.

Details are in our well-led findings below.