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Ryehill Country Lodge Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 17 October 2019

About the service

Ryehill Country Lodge is a residential care home providing personal to 23 people living with dementia and aged 65 and over at the time of the inspection. The service can support up to 24 people.

People’s experience of using this service and what we found

Governance systems were not effective. Systems in place did not identify areas requiring improvement we found at this inspection.

People’s prescribed medicines were not always stored safely. Records were not always completed in line with the provider’s policy.

We made a recommendation regarding the storage and record keeping of medication.

Activities were carried out by staff which meant these opportunities were limited.

We made a recommendation regarding activities.

Improvements had been made to the environment to ensure it was safe for people. Refurbishment work had been carried out in the main communal areas. Further work was required with regards to the cleanliness of the service. People told us they felt safe, and there was adequate staff to meet their needs.

Staff received induction, training and supervision to support them in their roles. People were given choices of meals, and they were happy with the food available. People’s health care needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind and caring and respected people’s privacy and dignity. People were encouraged to make daily living choices.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection (and update)

The last rating for this service was requires improvement (published 02 October 2018) and there were two breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve.

At this inspection we found improvements had been made and the provider was no longer in breach of regulation 12. At this inspection not, enough improvement had been made/ sustained, and the provider was still in breach of regulation 17.

Why we inspected

This was a planned inspection based on the previous rating.

Enforcement

We have identified a breach in relation to governance systems at this inspection. Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 17 October 2019

The service was not always safe.

Details are in our safe findings below.

Effective

Good

Updated 17 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 17 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 17 October 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 17 October 2019

The service was not always responsive.

Details are in our responsive findings below.