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Inspection Summary


Overall summary & rating

Good

Updated 21 December 2017

Mountbatten Nursing Home is registered to provide nursing care and accommodation to up to 30 people. The home specialises in the care of people of all ages with complex medical needs. At the time of inspection there were 29 people living at the home.

At the last inspection in October 2015 the service was rated Good.

At this inspection we found the service remained Good.

Why the service is rated good

People felt safe at the home and with the staff who supported them. One person told us, “I feel very safe because I know the girls [staff] all know what they’re doing.”

There were systems and processes in place to minimise risks to people. These included a robust recruitment process and making sure staff knew how to recognise and report abuse. There were adequate numbers of staff available to meet people’s needs and maintain their safety.

People received effective care because their needs were fully assessed and staff had the support and training required to meet their needs. Each person had a care plan which gave staff clear instructions about people’s needs and wishes. One person told us, “The manager came to assess me and gave me such confidence. I haven’t looked back since moving here.”

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were supported by staff who were kind and caring. People had formed good relationships with other people who lived at the home and with staff. This led to a happy relaxed atmosphere for people to live in. One person said, “I like to have a laugh and there are plenty of those here.”

The service was responsive to people’s needs and they were able to make choices about their day to day routines. One person said, “You can really do what you like here.”

People could be confident that at the end of their lives they would be cared for with kindness and compassion and their comfort would be maintained. The staff worked with other professionals to make sure people received the support and treatment they wished for at the end of their lives.

Further information is in the detailed findings below

Inspection areas

Safe

Good

Updated 21 December 2017

The service remains Good

Effective

Good

Updated 21 December 2017

The service remains Good

Caring

Good

Updated 21 December 2017

The service remains Good

Responsive

Good

Updated 21 December 2017

The service remains Good

Well-led

Good

Updated 21 December 2017

The service remains Good