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Archived: Saxby Lodge Residential Care Home Good

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 6 June 2019

About the service:

We carried out an unannounced comprehensive inspection of Saxby Lodge on 29 and 30 April 2019. Saxby Lodge is a ‘care home’ that provides care for a maximum of 19 older people, some of whom of living with dementia. At the time of the inspection 19 people were using the service.

People’s experience of using this service:

The management team and staff knew people well and understood their likes and preferences and health needs. Staff were caring and spent time chatting with people as they moved around the service. Relatives told us they were welcome at any time and any concerns were listened and responded to.

People, professionals, relatives and staff told us the service was very well managed. Staff showed a true fondness for the people they cared for and there was a warm, friendly and welcoming atmosphere. One person said; “I don’t think there’s anything they could do better here.”

People were supported by a staff team that were both caring and compassionate and treated them with dignity and respect. People received person centred care and support based on their individual needs and preferences. Staff knew about people's life history, and their communication needs.

Risks of abuse to people were minimised because staff demonstrated a good awareness of each person's safety needs and how to minimise risks of abuse for them. The environment was safe, and regular health and safety checks were carried out.

People were supported by staff who had the skills and knowledge to meet their needs. Staff understood and felt confident in their role. Staff were recruited safely in sufficient numbers to ensure people’s needs were met. There was time for social interaction and activity with staff.

People’s health had improved because staff promoted healthy active lifestyles. They worked in partnership with a range of healthcare professionals and followed their advice.

People were supported in the least restrictive way possible; the policies, systems and culture in the service supported this practice.

People's concerns and complaints were listened and responded to. Accidents, incidents and complaints were used as opportunities to learn and improve the service.

People gave us positive feedback about the quality of care being delivered. They said the management team and members of staff were approachable, listened and acted on feedback.

Rating at last inspection: Good. (last report published 19 December 2016).

Why we inspected: This was a planned inspection based on the rating at the last inspection. At this inspection, the service remained rated Good overall.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see full report which is on the CQC website at www.org.uk

Inspection areas

Safe

Good

Updated 6 June 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 6 June 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 6 June 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 6 June 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 6 June 2019

The service was well-led

Details are in our Well-Led findings below.