Updated 29 July 2025
Date of assessment: 28 August to 26 September 2025. We inspected St. Michael’s Hospice because its last rating was from November 2021. As this was an older rating, we returned to check the service was still performing well and meeting the needs of its patients. We found the service delivered a high standard of compassionate care by combining clinical expertise and a focus on patient dignity. Staff used real-time data and evidence-based tools to monitor health and safety, while a stable workforce ensured timely medical treatment. The team excelled in managing patient transitions between settings and expanded outreach efforts to support their community. Leaders fostered a ‘no blame’ culture when things went wrong. However, the service faced minor shortfalls with environmental safety in relation to unsecured chemicals and fire safety. Despite these shortfalls, the hospice maintained a responsive and person-centred environment that was managed by people who demonstrated excellent and compassionate leadership.