22 August 2012
During an inspection looking at part of the service
People commented positively about the staff and stated that they found them helpful and a caring bunch. One person told us, 'I enjoy meeting with my key worker' while another told us 'the staff helped me get to my medical appointments so that I remain well'.
People also told us that they were encouraged to keep links with their family. We were told that family contact kept them in touch with what was happening outside of Empress Lodge.