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Archived: Pulse - Newcastle Good

Inspection Summary


Overall summary & rating

Good

Updated 16 August 2017

Pulse - Newcastle is a community health care agency that provides personal care and health support services to people in their own homes. At the time of the inspection, services were being provided to 23 people across the North East region.

The service had last been inspected in October 2016 when we had followed up on breaches of legal requirements relating to governance, medicines and safeguarding. Prior to this we had carried out a comprehensive inspection in February 2016 and rated the service as ‘Requires Improvement’.

At this inspection we judged improvements had been sustained and have changed our rating of the service. We found suitable systems were in place for reporting and responding to any safeguarding concerns. Administration and recording of medicines continued to be kept under close scrutiny to ensure staff followed safe practices.

The registered manager had left in recent months and the provider was in the process of recruiting a new manager. Appropriate arrangements had been made to manage the service in the interim.

People’s care was well-planned to reduce risks to their personal safety and welfare. New staff had been thoroughly vetted to assess their suitability before they were employed. There was sufficient staffing capacity and most people now had their own team of allocated support workers for consistency.

The staff were supervised, supported and given training that enabled them to provide effective care. Where it formed part of their care plan, people were provided with the necessary assistance to meet their health care and nutritional needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People and their relatives spoke positively about relationships with their support workers and their caring approach. They described being treated respectfully and with dignity.

Care plans were individualised and agreed in consultation with the person and their family. Where applicable, the service supported people to take part in social activities and access the community.

There were methods to assure the quality of the service, including seeking people’s views about their care experiences. Most people and their relatives were satisfied with how the service was run and it was evident complaints were taken seriously and acted on.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 16 August 2017

The service was safe.

Improved arrangements for responding to safeguarding concerns and managing people’s medicines had been sustained.

Effective

Good

Updated 16 August 2017

The service remains good.

Caring

Good

Updated 16 August 2017

The service remains good.

Responsive

Good

Updated 16 August 2017

The service remains good.

Well-led

Requires improvement

Updated 16 August 2017

We could not improve the rating for: ‘Is the service well-led?’ from ‘requires improvement’ as there was currently no registered manager for the service.