You are here

Archived: Trinity Dental Practice

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Updated 10 December 2015

We carried out an announced comprehensive inspection on 22 September 2015 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Trinity Dental Practice is a general dental practice in Eastbourne, East Sussex, offering NHS and private dental treatment to adults and children.

The practice is situated in the centre of Eastbourne. The practice has three dental treatment rooms, a decontamination room for the cleaning, sterilising and packing of dental instruments and a waiting/reception area. The treatment rooms are located on the ground floor. The practice does not have full disabled access due to steps at the front of the practice.

The practice is open Monday to Friday 8.30am to 5.00pm. The practice does not offer Saturday appointments at present.

Trinity Dental Practice has one dentist, two dental nurses (both of whom also work on reception) and one hygienist. The clinical team are supported by a practice manager who is also a qualified dental nurse.

Before the inspection we sent CQC comments cards to the practice for patients to complete to tell us about their experience of the practice. We collected 33 completed cards. All of the comments cards provided a positive view of the service the practice provides. Patients commented that staff were professional, friendly and courteous. Patients wrote that they were treated with dignity and care. Several patients also commented that the environment was safe and hygienic. We also spoke with four patients during our inspection who were highly satisfied with the treatment and support they received at the practice.

Our key findings were:

  • There were systems in place to reduce the risk and spread of infection. The practice was visibly clean and well maintained.
  • The practice had effective systems in place to gain the comments and views of people who used the service.
  • Patients were highly satisfied with the treatment they received and were complimentary about staff at the practice.
  • Staff had received training appropriate to their roles and were supported in their continued professional development (CPD).
  • We observed that staff showed a caring and attentive approach towards patients. All patients were recognised and greeted warmly on arrival at reception.
  • The dental care records we looked at provided full and accurate details of the treatment and care which patients received.

  • The practice had effective safeguarding processes in place and staff understood their responsibilities for safeguarding adults and children.
  • Staff were proud of the practice and their team. Staff felt well supported and were committed to providing a quality service to their patients.
Inspection areas

Safe

No action required

Updated 10 December 2015

We found that this practice was providing safe care in accordance with the relevant regulations.

The practice had systems in place to assess and manage risks to patients. There were processes in place for the management of infection prevention and control, health and safety, dental radiography and the management of medical emergencies. There were systems in place for identifying, investigating and learning from incidents relating to the safety of patients and staff members. The staffing levels were safe for the provision of care and treatment.

Effective

No action required

Updated 10 December 2015

We found that this practice was providing effective care in accordance with the relevant regulations.

Patients were given time to consider their options and make informed decisions about which treatment option they preferred. The dental care records we looked at included accurate details of treatment provided. We saw examples of effective collaborative team working. Staff received professional development appropriate to their role and learning needs.

Caring

No action required

Updated 10 December 2015

We found that this practice was providing caring services in accordance with the relevant regulations.

We reviewed CQC comment cards that patients had completed prior to the inspection. Patients were positive about the care they received from the practice. Patients told us they were treated with care and staff were friendly. We observed that privacy and confidentiality was maintained for patients using the service on the day of our inspection. Staff spoke with enthusiasm about their work and were proud of what they did.

Responsive

No action required

Updated 10 December 2015

We found that this practice was providing responsive care in accordance with the relevant regulations.

We found the practice had an efficient appointments system in place to respond to patients’ needs. There were vacant appointments slots for urgent or emergency appointments each day. We observed good rapport between staff and patients attending appointments on the day of the inspection. Patients told us that staff were responsive in helping them to feel calm and reassured.

Well-led

No action required

Updated 10 December 2015

We found that this practice was providing well-led care in accordance with the relevant regulations.

The practice had effective clinical governance and risk management structures in place. There were effective methods to seek feedback from patients using the service. We observed good support from the practice manager which promoted openness and transparency amongst staff. Staff told us they enjoyed working at the practice and felt well supported in their role.