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Bluebird Care (Hambleton and Richmondshire) Good

Inspection Summary


Overall summary & rating

Good

Updated 17 August 2017

Bluebird Care (Hambleton and Richmondshire) is a domiciliary care service providing support and personal care to people in their own homes. The service covers the areas of Richmond, Bedale, Northallerton, Easingwold and Thirsk. On the day of inspection the service was providing a service to 120 adults who lived in their own homes and employed 47 support workers.

This comprehensive inspection took place on 19 and 20 July 2017 and it was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service and we needed to be sure that someone would be in the office.

At the last inspection, the service was rated Good. At this inspection we found the service remained Good.

The provider is required to have a manager for the service. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. There was a manager in post who was registered with CQC and we have referred to them as ‘the manager’ throughout this report.

The people using the service told us that they felt confident about their safety. We found that their support workers had a good knowledge of how to keep people safe from harm and the support workers had been employed following robust recruitment and selection processes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

There were sufficient support workers employed to meet people’s individual needs. The support workers received induction, training and supervision from the management team and we saw they had the necessary skills and knowledge to meet people’s needs.

People told us that they had been included in planning and agreeing to the care provided. We saw that people had an individual care file that contained care plans detailing the support they needed and how they wanted this to be provided. People had risk assessments in their care files to help minimise risks whilst still supporting people to make choices and decisions. There was a complaints procedure in place and people told us that they would not hesitate to contact the agency office if they had a concern.

People said they were happy with the assistance they received with the preparation of meals.

People said they were treated with respect and dignity by the support workers. Every person we met or spoke with, agreed that they received a very personal service from support workers they knew and trusted.

People and the support workers told us that the service was well managed. The manager monitored the quality of the service, supported the support workers and ensured that people who used the service were able to make suggestions and input to the development of the service.

Further information is in the detailed findings below

Inspection areas

Safe

Good

Updated 17 August 2017

The service remains Good.

Effective

Good

Updated 17 August 2017

The service remains Good.

Caring

Good

Updated 17 August 2017

The service remains Good.

Responsive

Good

Updated 17 August 2017

The service remains Good.

Well-led

Good

Updated 17 August 2017

The service remains Good.