Breckside Park Residential Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.

The service was in breach of legal regulation in relation to dignity and respect.

This service scored 55 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider did not always treat people with kindness, empathy and compassion, or respect their dignity. For example, several people were visibly unkempt. We observed people with overgrown fingernails and wearing unclean clothing. Staff told us people were offered support with personal care however, people’s care records did not reflect this. We observed multiple examples of unclean and poorly maintained bedrooms. This included unclean bedding, broken furniture and scuffed and stained décor. We observed staff supporting people to mobilise using unclean equipment such as wheelchairs and stand aids.

However, staff were observed speaking with and about people in a respectful way. We observed an example were a staff member provided comfort and reassurance to a person during a period of upset.

The provider did not always treat people as individuals or make sure people’s care, support and treatment met people’s needs and preferences. For example, 4 people told us they did not receive personal care in line with their individual preferences. People’s comments included, “I only have one bath a week, I’d like more but they [staff] are too busy” and “Because it takes a long time, I just have one bath a week.”

The provider did not always promote people’s independence, so people did not always know their rights and have choice and control over their own care, treatment and wellbeing. For example, people told us they were not given a choice of meals prior to the meal being served. One person told us, “I only get to know what’s for dinner when it arrives” and another person told us, “It’s whatever is put in front of you.” Another person told us they hadn’t had any discussions with the registered manager or agreed to their plan of care including their wishes, choices and preferences. However, we saw examples of staff encouraging people to mobilise independently using their walking aids.

The provider did not always listen to and understand people’s needs, views and wishes. Staff did not always respond to people’s needs in the moment or act to minimise any discomfort, concern or distress. For example, managers and staff failed to promptly identify and take action to ensure essential equipment people used to avoid harm was in safe working order. Some people’s records did not detail how their needs were to be met in a timely way to ensure their comfort and safety. One person told us. “Staff sometimes take a while to respond when you need them.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. For example, staff were provided with opportunities to discuss their performance and wellbeing. Staff told us, “I feel very supported by [registered manager], there is a real open-door policy, and I can go to [registered manager] with anything,” “If there is anything we are worried about we can talk to [registered manager] to sort things” and “We all support each other.”