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Breckside Park Residential Home Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 24 January 2020

About the service

Breckside Park Residential Home (“Breckside Park”) provided personal care to 29 people aged 65 and over at the time of the inspection. The service can support up to 33 people in one adapted, three-storey building within a residential area of Anfield in Liverpool.

People’s experience of using this service and what we found

Although we received some mixed feedback, overall people told us they were happy living at Breckside Park. People told us about individual circumstances that had led to their admission to the service and one told us, “I had to move in [after events at home] and I am happy I came here – I am happy here.” However, we found that at times the safety and quality of people’s care needed to be underpinned and ensured by more robust processes.

The cleanliness and infection control of the service, as well as the planning and deployment of staff to support a safe quality service, needed to be improved. We made recommendations regarding these areas. The robustness of governance, such as meeting regulatory requirements, ensuring effective quality assurance, development of safety related plans and best practice learning, at times needed to be improved.

However, we also observed a warm, homely atmosphere and interactions that showed people and staff knew and respected each other. This was supported by personalised care plans that were continuously being developed. The service worked effectively with other professionals to achieve positive outcomes for people and this had been complimented by health visitors.

The service involved people, relatives and staff in the design and delivery of people’s care. Questionnaires and meetings sought everyone’s opinions and implemented changes to make improvements when needed. The provider has extended the building, to provide updated accommodation for people. This had also added a brighter, more spacious dining room, as well as an accessible patio and garden for people to enjoy.

There were different activities for people to get involved in and we saw they enjoyed this. The service continuously developed trips out for people and supported people to retain or develop their independence. A Christmas dinner had been arranged for everyone to attend at a restaurant in the community, staff not on shift had come into work to support this. There was an ethos of a service led by people, which staff described as, “The staff do not run this house - the residents run this house. It is their home.”

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice and had been improved since our last inspection.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 19 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 24 January 2020

The service was not always safe.

Details are in our safe findings below.

Effective

Good

Updated 24 January 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 24 January 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 24 January 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 24 January 2020

The service was not always well-led.

Details are in our well-led findings below.