Longley Health Care Limited

Updated 29 December 2025

Date of assessment: 14 January 2026 – 23 January 2026.

The home is registered as Longley Health Care Limited but is known as Longley Park View. The home is registered to provide accommodation and nursing care for up to 59 people who may be living with dementia, have mental health conditions and whose behaviours may also challenge. The home has four units over two floors, accessed by a passenger lift.

At the time of our assessment 52 people were living at the service. We carried out a comprehensive assessment of the service covering all quality statements, in all key questions. This assessment was carried out due to the length of time since the service’s last assessment.

People were protected and kept safe from harm. People told us they felt looked after at the service. The service had a positive learning culture, and people and staff told us they felt they could raise concerns, which the registered manager investigated effectively. Staff made sure people understood their care and treatment to enable them to give informed consent.

Staff knew the needs of the people they cared for well and received training in all areas of their role. Staff had regular supervision to support their work and development at the service and told us they felt supported by the management team on site and were able to work well as a team. People’s care was personalised and care and support records were detailed, including key information about risk, a person’s ability to make decisions, and information about people’s lifestyle choices and preferences. We observed some positive person-centred interactions during our assessment, but during an observation of lunch we found some staff interactions to be task-focused. This was fed-back to the service, who were currently implementing learning from recent training in relation to enhancing the mealtime experience for people.

We found governance was effective, there was a range of audits completed which gave clear oversight of the service, and highlighted areas for improvement. These systems were embedded into practice, and the responsibility of completing outstanding actions was managed accordingly, leading to positive outcomes for people.

Updated 29 December 2025

People’s care records were person-centred and contained details of people’s preferences. People and their relatives were involved in decision making and felt their voices were heard. Complaints had been handled appropriately and opportunities to share feedback were frequent. Staff sought consent from people and if they lacked capacity, decisions were made in their best interests. People were encouraged to take part in a variety of different activities, which we observed them enjoying during our visit.

People and their relatives spoke positively about the care and support provided at the service. People told us they felt safe, and trusted staff to treat them well. A person said, "I am happy here, they look after me.” A relative told us, "I cannot fault any part of it, all the staff are very good.”

People and relatives knew how to raise any concerns if they needed to and told us staff and management were approachable and responsive. A relative told us, “Staff always keep me informed and tell me if things are happening, for example today [relative] was having their haircut and they [staff] informed me. We also attend family meetings, which are useful.”

Professional feedback was positive. They told us staff were professional, information surrounding people’s care was kept up to date and staff were able to spot and report health deterioration in a prompt manner. A professional told us, “In my experience of multiple visits across the four units of the home, it’s evident that staff there fully understand the residents and their care needs and relate to them in a very supportive and caring manner, which can be seen in the culture of the home as quite homely, and personalised. The residents are treated as individuals according to their needs and wishes.”