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House Martins Care Limited Number Two Good

Inspection Summary

Overall summary & rating


Updated 27 November 2018

House Martins Care Limited provides specialist residential care and support to people who are deaf and living with a learning disability. Accommodation and support at House Martins Number Two is provided from a residential house which is well integrated within the local community. At the time of our inspection visit there were five people living at House Martins Number Two.

People who used the service also benefited from being near another residential home owned by the same provider, House Martins Number One. The two services had a joined-up approach to delivering care and support across both of their locations. This enabled the service to provide a wide range of activities from both locations. Deployment of staff was also flexible between both locations which meant the service was well equipped to respond to people’s individual needs. Throughout this inspection report there will be similarities in the content to that of the inspection report for House Martins Number One, which we also inspected alongside House Martins Number Two.

The service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

We were assisted throughout the inspection by a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This inspection took place on 18 and 19 October 2018. The service was last inspected on 25 and 26 January 2016 and received an overall rating of good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

We found people were cared for by sufficient numbers of suitably skilled and experienced staff who were safely recruited. Staff received the essential training and support necessary to enable them to do their job effectively and care for people safely.

Staff were aware of their responsibilities to safeguard people from abuse. Risks to people's safety were assessed and medicines were administered safely.

Infection control policies continued to protect people from the risk of infection.

There was an open learning culture and staff felt supported in their roles. This was reflected in a low turnover of staff and this benefited the quality of care that was provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

The service continued to work within the principles of the Mental Capacity Act (2005) and associated Deprivation of Liberty Safeguards (DoLS). Staff understood the importance of involving people as much as possible in their care and acted in their best interests if decisions needed to be made on their behalf.

Staff spoke about people with genuine empathy and compassion and demonstrated a commitment to providing good care. Staff were observed to interact with people and each other in kind and caring ways. The service had clear values in relation to supporting people to maintain their privacy, dignity and respect.

Key workers were knowledgeable about people’s needs and people told us that they were happy with the care they received.

Care and support plans were regularly reviewed. People were supported to maintain good h

Inspection areas



Updated 27 November 2018

The service remains safe.



Updated 27 November 2018

The service remains effective.



Updated 27 November 2018

The service remained caring.



Updated 27 November 2018

The service remained responsive.



Updated 27 November 2018

The service remains well-led