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House Martins Care Limited Number Two Good

All reports

Inspection report

Date of Inspection: 20 August 2013
Date of Publication: 7 September 2013
Inspection Report published 07 September 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 20 August 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

Reasons for our judgement

There were systems in place to monitor the quality of the services provided. We saw that a questionnaire had been sent out to relatives and professionals in January 2013. They had not all been returned but the ones we saw were very positive about the service.

Regular 'house meetings' were held with people who lived at the home. These gave people an opportunity to express their views and opinions about the service and to discuss holidays, activities and menus. In addition; the manager and or provider were available for people to speak to. We observed people approaching the manager throughout our inspection and the manager responded to people appropriately.

We saw that audits were carried out in relation to; support plans and risk assessments these were reviewed with the keyworker on a regular basis. Audits of the medication system were undertaken.

Regular staff meetings were held and staff were encouraged to express their views and opinions about the running of the home. We saw that minutes were kept and objectives recorded, these were displayed in the office.