The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: ENS Recruitment Limited

2nd Floor Bank Chambers, New Street, Chelmsford, Essex, CM1 1BA (01245) 491279

Provided and run by:
ENS Recruitment Limited

All Inspections

5 February 2014

During a routine inspection

In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a registered manager on our register at the time.

We found evidence that the provider sought to obtain documented consent from any person who used the service. We saw that where a person did not have the capacity to consent to care and support, their appropriate next of kin or power of attorney was then involved. This meant that the provider acted in accordance with legal requirements.

Staff had access to detailed care records to ensure that they provided any person using the service with safe, appropriate, individual care and support. A relative who we spoke with told us that the care their relative received was, 'Very good.'

We saw that there was effective staff training in place to make sure that any person who used the service received safe care and support from suitable, skilled, and knowledgeable staff. We found evidence which demonstrated to us that staff were supervised on a regular basis and had appraisals once a year.

The provider demonstrated to us that they had quality assurance procedures in place to monitor the quality of the service delivered to ensure that any person using the service consistently received safe care and support.

16 April 2012

During a routine inspection

ENS Recruitment Chelmsford was a small agency in the process of developing their homecare service. Those people who received a service were positive about the care and service they received. They all confirmed that they had been involved in decisions on how they wanted their care provided and they had regular contact with the manager and staff to ensure their care needs had not changed. The people who received care were complimentary about the staff and expressed that they were happy with the care and support received. Comments we received included 'They are very good,' 'The staff are her friends' and 'The office keep me up to date and communicate regularly.'

People we spoke with did not raise any concerns about the care they received from the staff. They were positive about the staff working for ENS Recruitment Chelmsford. Comments included 'Very good,' 'Happy with them,' and 'Very helpful.'