Archived: Purley Park Trust (DCA)

We looked at two care plans, talked with two people who used the service and with the registered manager and six other staff.

The care plans were comprehensive and staff demonstrated they followed them.

Staff were able to explain what was meant by abuse and knew how to report it.

They told us they had been well trained and supported.

Records showed that people and the professionals and family who were involved, were asked their views and these were acted upon.

Medicines were ordered, stored and recorded appropriately. Where appropriate, people were supported to manage their own medicines. Other people had chosen to have more support from staff and this was accommodated.

The provider had an effective recruitment procedure and all appropriate checks were undertaken before staff started work.

People knew how to make a complaint if they wanted to and the provider supported them to do this where appropriate.