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Inspection Summary

Overall summary & rating


Updated 20 April 2017

This was an unannounced inspection which took place on 28 March 2017.

Hazel View is a residential care home which is registered to provide a service for up to five people with learning disabilities. Some people had other associated difficulties including needing support with behaviours which could be distressing and/or harmful. There were five people living there on the day of the visit. The service offers accommodation in a domestic sized house, over two floors. The home is one of eight houses in a small community provided by Purley Park Trust Limited.

At the last inspection the service was rated Good. At this inspection we found the service remained Good.

Why the service is rated Good:

There is a registered manager running the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service was safe, improvements had been made since the last inspection. Staff who had been trained in safeguarding vulnerable adults and health and safety policies and procedures kept people as safe as possible. Staff understood how to protect people and followed the relevant procedures. General risks and risks to individuals were identified and action was taken to reduce them.

People’s needs were met and they were supported safely by adequate numbers of staff. The service made sure, that as far as possible, staff were recruited safely and were suitable to work with the people who live in the home. People were given their medicines appropriately, at the right times and in the right amounts by trained and competent staff.

The service remained effective. People’s health and well-being needs were met by staff who were well trained and responded effectively to people’s current and changing needs. The service sought advice from and worked with health and other professionals to ensure they met people’s health and well-being needs.

People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

The service continued to be caring and responsive. The staff team were committed and provided care with kindness and respect. Care staff were attentive, responsive and knowledgeable about the needs of individuals. Individualised care planning ensured people’s equality and diversity was respected. People were provided with activities, according to their needs, abilities and preferences.

The registered manager was highly thought of by people who use the service and the staff Team. She was described as approachable and supportive. The quality of care the service provided was assessed, reviewed and improved, as necessary.

Inspection areas



Updated 20 April 2017

The service was safe.

Staff knew how to keep people safe. They had been trained so they knew what to do if they thought people were not being protected from abuse.

Risks to people’s health and safety were identified and any necessary action was taken to make sure they were reduced.

People were given their medicine safely by appropriately trained and competent staff.

There were enough staff on duty, to meet people’s needs and keep them safe.

Only staff, who had been checked and were suitable and safe to work with the people in the service, had been employed.



Updated 20 April 2017

The service remains effective.



Updated 20 April 2017

The service remains caring.



Updated 20 April 2017

The service continues to be responsive.



Updated 20 April 2017

The service continues to be well-led.