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Inspection Summary


Overall summary & rating

Good

Updated 21 December 2019

About the service

Hazel View is a residential care home registered to provide personal care for up to five people with a learning disability. At the time of our inspection there were four people living at Hazel View with a fifth expected to move in in the near future.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with a learning disability or autistic people to live meaningful lives that include control, choice, and independence. People using the service received planned and co-ordinated person-centred support that was appropriate and inclusive for them.

The service was a domestic-sized home on two floors. It was part of small community of homes run by the provider. There were some shared facilities available to people living at the home such as a day centre and club room. Staff did not wear anything that suggested they were care staff when coming and going with people.

People’s experience of using this service and what we found

People received care and support that was safe. People were protected from avoidable harm and abuse. There were enough staff deployed to support people safely. The provider met good practice standards with respect to managing medicines and preventing the spread of infection.

People received care and support that was effective and based on detailed assessments and care plans which reflected their physical, mental and social needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

There were caring relationships between people and their support workers. Staff were aware of and supported people’s emotional needs. Staff respected and promoted people’s privacy, dignity and independence, and encouraged people to be as independent as possible.

People’s care and support met their needs and reflected their preferences. The provider was aware of and followed best practice guidance with respect to meeting people’s communication needs. People could take part in relevant activities which reflected their interests and prevented social isolation.

The service was well led. The provider focused on meeting people’s individual needs and preferences. The provider worked in cooperation with other agencies and worked to continuously improve the service people received. This was supported by effective management and quality systems appropriate to the size of the service.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk.

Rating at last inspection

The last rating for this service was good (published 19 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 21 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 21 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 21 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 21 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 21 December 2019

The service was well-led.

Details are in our well-led findings below.