The Care Quality Commission
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  • GP practice

Archived: Clay Lane Health Centre

Overall: Good read more about inspection ratings

5 Clay Lane, Coventry, West Midlands, CV2 4LJ (024) 7643 7087

Provided and run by:
Dr Mohamed El Kashoty

Important: The provider of this service changed. See new profile

All Inspections

20 September 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Clay Lane Health Centre (known locally as Morris Avenue Surgery) on 20 September 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • Patients said they were treated with dignity, respect and compassion. Patients were involved with decisions about their care and treatment.
  • Risks to patients were assessed and well managed.
  • There were clearly defined processes and procedures to ensure patients were safe and an effective system in place for reporting and recording significant events.
  • Patients’ needs were assessed and care delivered in line with current guidelines. Staff had the appropriate skills, knowledge and experience to deliver effective care and treatment.
  • Urgent same day patient appointments were available when needed. The majority of patients we spoke with and those who completed comment cards before our inspection said they were always able to obtain same day appointments, although a small number said it could be difficult at times.
  • Patients said GPs gave them enough time and treated them with dignity and respect.
  • Information about how to complain was available and easy to understand. The practice received very few complaints from patients and reviewed complaints to ensure lessons were learned.

  • The practice had a two year business development plan and five year vision to safeguard the future development of the practice. This included a succession plan for the GP.

However, we found the following area where the practice should make improvements:

  • Consider ways to improve patient satisfaction with availability of appointments.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

11 February 2014

During a routine inspection

On the day of our inspection we spoke with one doctor and four members of staff. After our inspection, we spoke by telephone with six patients. Four were members of the patient participation group (PPG).

All patients we spoke with were satisfied with the surgery. This included the appointment system. When necessary patients were given an appointment for the same day. All patients said they could easily get through to the surgery by telephone. One said: "I never have a problem getting through to them or getting an appointment."

We saw patients' views and experiences were taken into account in the way the service was provided and that they were treated with dignity and respect. When patients received care or treatment they were asked for their consent and their wishes were listened to.

The practice is located in a modern building. It is fully accessible for people with disabilities. There is no car park, but ample on-street parking. This includes disabled parking bays next to the building. We spoke to three patients who drove to the surgery. All said they could park without a problem. One told us: "It's never a problem getting parked nearby."

We found the practice to be clean and well organised. Processes were in place to minimise the risk of infection. There were also processes in place for monitoring the quality of service provision. There was an established system for regularly obtaining opinions from patients about the standard of the service they received.