Last updated 2 October 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place over four days. We visited the service unannounced on 1 and 16 August 2018 and announced our visit on 2 August 2018. We contacted people’s relatives for feedback on 21 August 2018. The inspection team consisted of two inspectors on the first day and one inspector for the following days.

We reviewed information we had received about the service such as notifications. This is information about important events which the provider is required to send us by law. We also looked at information sent to us from other stakeholders including the local authority and members of the public and we reviewed the providers Information return. This is a form which asked the provider to give some key information about the service, what the service does well and improvements they plan to make.

We spoke with eight people living in the service, four relatives and two social care professionals who had contact with the service. We also observed the care and support provided to people and the interaction between staff and people.

We also spoke with the nominated individual (the person who represents the company), the registered manager, the deputy manager, three care staff and the cook.

We reviewed four people’s care records and other information, including, observation checks, risk assessments, nutritional and medicines records.

We looked at two staff personnel files and records relating to the management of the service. This included minutes of meetings, fire safety, legionella and environmental risk assessments, financial records, training and systems for assessing and monitoring the quality of the service.