27 August 2013
During a routine inspection
People were provided with information about the service so that they could decide whether it would be appropriate for them.
People's needs and preferences were assessed and understood by an established staff team. Staff told us that they had time to get to know each person and this was endorsed by a visitor who also said that staff worked around the wishes of their mother.
People who were able to told us said that they felt safe at the home. Staff described an approachable management team who took action where necessary to comments made. Staff received an appropriate range of training to keep their skills and knowledge up to date.