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Homesdale Domiciliary Care Agency Good

We are carrying out a review of quality at Homesdale Domiciliary Care Agency. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Good

Updated 15 February 2020

About the service

Homesdale Domiciliary Care Agency is domiciliary care agency providing personal care to 3 people aged 65 and over at the time of the inspection. All the people using the service live in an extra care housing complex.

People’s experience of using this service and what we found

People expressed satisfaction with the care and support they received. This was summed up by one person who said, “We are happy with them.”

The provider had systems in place to protect people from abuse and people told us they felt safe. Risk assessments were in place to help minimise risks people faced. Infection control measures were in operation and the service had procedures about the safe administration of medicines. There were enough staff employed to support people and checks were carried out on staff to verify they were suitable to work in the care sector. Steps were taken to learn lessons if things went wrong.

Assessments of people’s needs were carried out prior to the provision of care to determine if the service was able to meet those needs. Staff undertook regular training and had one to one supervision with their manager. People were supported to eat and drink what they chose. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this.

People told us staff were caring and respectful. Staff had a good understanding of how to support people in a way that promoted their privacy, dignity and independence. The service worked to meet people’s needs in relation to equality and diversity issues.

Care plans were in place which set out how to support people in a personalised manner. People had been involved in planning their care. There was a system in place for responding to complaints and people knew who they could complain to. End of life care plans were in place for people.

People and staff spoke positively about the registered manager, saying they found them to be approachable and easily accessible. Systems were in place for monitoring and reviewing the quality of care and support provided. The provider worked with other agencies to develop knowledge and share best practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last

The last rating for this service was good (published 11 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 15 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 15 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 15 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 15 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 15 February 2020

The service was well-led.

Details are in our well-led findings below.