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Inspection Summary

Overall summary & rating


Updated 8 April 2020

Pinehurst Care Centre is a care home without nursing providing accommodation and personal care to up to 50 older people. Accommodation is located in three units which are spread over two separate buildings. At the time of this inspection there were 31 people living at the service.

People’s experience of using this service and what we found

Processes to deal with risks to people’s personal safety had been improved. Care plans showed risk assessments were monitored and kept up to date and plans were in place to minimise identified risks. Improvements had been made so that medicines were handled correctly and safely. People were protected from the risks of abuse and said they felt safe with the staff providing their support and care. Staff recruitment and staffing levels supported people to stay safe.

Staff training had been improved and people received care and support from staff who were well trained and knew them well. People received effective health care and support. People's rights to make their own decisions were protected. They were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People benefitted from staff who were happy in their work and felt well managed and supported. Governance systems had been improved and the provider was able to ensure and demonstrate their compliance with their legal obligations. The service had an open and inclusive culture and encouraged suggestions and ideas for improvement from people who use the service, their relatives and staff. The quality assurance systems were successful in ensuring the quality of the service was maintained.

People were treated with care and kindness. They were consulted about their care and support and could change how things were done if they wanted to. People were treated with respect and their dignity was upheld. This was confirmed by people and relatives who provided feedback. People's diverse needs were identified and met and their right to confidentiality was protected.

People received support that was individualised to their personal preferences and needs. They were able to enjoy a number of activities, based on their likes and preferences. People said staff and management responded well to any concerns they raised.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at

Rating at last inspection and update

The last rating for this service was requires improvement (published 18 April 2019).

At our last inspection we found breaches of the regulations in relation to the safe handling of medicines, risk handling and mitigation and governance of the service. The provider completed an action plan to tell us what they would do and by when to improve.

At this inspection we found the provider had made improvements and was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

What happens next?

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 8 April 2020

The service was safe.

Details are in our safe findings below.



Updated 8 April 2020

The service was effective.

Details are in our effective findings below.



Updated 8 April 2020

The service was caring.

Details are in our caring findings below.



Updated 8 April 2020

The service was responsive.

Details are in our responsive findings below.



Updated 8 April 2020

The service was well-led.

Details are in our well-led findings below.