You are here

Inspection Summary


Overall summary & rating

Outstanding

Updated 31 August 2016

This inspection was carried out on 18 July 2016 and was unannounced.

Dulas Court provides accommodation and personal care for up to 31 people. At the time of our inspection there were 22 people living at the home and one person receiving respite.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated regulations about how the service is run.

People received person centred care that maintained their health and wellbeing. People were supported to maintain their hobbies and interests and people’s abilities and skills were recognised and promoted.

People were treated with dignity and respect. People had good relationships with staff. The provider supported people to be part of the wider community.

Staff had good support and training to enable them to meet the need of the people living at the home. There were sufficient numbers of experienced and well trained staff to ensure people were supported safely and people’s health needs responded to quickly. Medicines were managed safely and people received their medicines in line with their prescription.

The service responded effectively to people's needs and preferences. People were supported by staff that knew the needs of the people they supported. The service was responsive and well managed. People knew the registered manager and the provider. People were actively involved in the running of the home through regular meetings. They felt that if they had any concerns they were able to speak with the registered manager or provider. The provider welcomed people's views and opinions and acted upon them.

People felt safe and knew how to raise concerns. Staff felt comfortable to raise any concerns about people’s safety and understood about how to keep people safe. People were supported to take positive risks. Where risks had been identified the risk had been assessed and action taken to reduce any risk.

People enjoyed the food and had the support they needed to enjoy their food and drinks safely. People were able to make choices about the food and drink they wanted. There was a choice of freshly prepared nutritious food. Where needed steps were taken by the provider to improve people’s nutrition.

People's health needs were monitored and changes were made to people's care in response to any changes in their needs. People had access to other health professionals and were referred to them by the registered manager if there were any concerns about their health needs.

The provider was innovative in the use of new technology and adaptations to minimise the impact of dementia on people’s independence and wellbeing.

There were a range of audits and checks to make sure that good standards of care and support were maintained. Feedback from the people and relatives was gathered on a regular basis and where any actions were identified these were actioned quickly.

There were strong links with the local community that promoted positive approaches to the people that lived there.

Inspection areas

Safe

Good

Updated 31 August 2016

The service was safe.

People were supported by staff who knew how to keep them safe. Staff knew what abuse was and how to respond if they suspected abuse.

There were enough staff to meet people’s health needs and keep people safe.

People were involved in managing the risks around their care and treatment.

People received their medicines safely and medicines were stored securely.

Effective

Good

Updated 31 August 2016

The service was effective.

People had support from staff that had support to maintain knowledge and skills to meet people’s needs effectively. People had support and access to health professionals when needed.

People had the support they needed with preparing meals or with eating and drinking.

Staff understood the principles of the mental capacity act and the importance of ensuring people were able to make choices and consent to their care.

Caring

Good

Updated 31 August 2016

The service was caring.

People said staff were kind and caring and treated them with dignity and respect.

People’s views and input into their care was promoted and supported. People felt they could make suggestions about their care at any time with the staff, the registered manager or the provider.

People were involved in planning and reviewing their care and support. They felt they were supported to have choice and to be involved in all aspects of their care.

Responsive

Outstanding

Updated 31 August 2016

The service was very responsive.

People had care that was centred on their own individual needs. There were innovative ways of maximising people’s potential and minimising the impact of age related conditions.

People had care and support that responded to their needs effectively. If staff had any concerns about people’s health needs other health professionals became involved quickly.

People knew how to complain and felt any concerns they had would be listened and responded to.

Well-led

Outstanding

Updated 31 August 2016

The service was very well led.

People and staff felt that the manager and the provider were approachable and supportive. People said they could talk to the manager at any time and they would be listened to.

The provider ensured that care and support was up to date with current research and best practice.

The registered manager monitored the quality of the service by a variety of methods including audits and feedback from people and their families and used the information to make improvements.

There were established innovative links with the local community.