3 August 2021
During an inspection looking at part of the service
Woodville Residential Care Home is a care home which provides personal and nursing care to 35 people aged 65 and over at the time of the inspection. The service can support up to 46 people. The service accommodates people in one building over two floors and has adapted facilities to meet people's needs. This included two lounges, one with a dining area, a separate dining room and a conservatory. An enclosed rear garden was also available that people could access.
People’s experience of using this service and what we found
The provider had made significant improvements to the home, they had shared with us an action plan which was reviewed on a weekly basis. People who used the service noted the improvements in relation to organisation and staff knowledge.
Audits and systems were now in place. These need to be continued and developed with clear oversight to ensure the improvements are sustained and embedded. Care plans had been identified by the provider as not always being up to date. A workstream was being developed to address this area.
The provider recognised their role in ensuring duty of candour and ongoing communications with people and relatives. Notifications were now being completed which enables us to monitor the service following any incidents or events.
The provider worked with health and social care partners and following external inspections any required actions were completed.
There were sufficient staff to meet people’s needs and staff had received additional training to support their role. Staff were recruited following appropriate checks to ensure they were safe to work with people. People and relatives praised the staff for their kindness and compassion in the care they provided.
Risk assessments had been reviewed and all areas of risk were now being reviewed and any concerns mitigated with equipment or advice from other professionals. People were protected from harm with staff having clear understanding of what and how to report any safeguard concerns.
Medicines were now managed safely, and ongoing audits were being used to make further improvements. Infection prevention and control was now managed to ensure people were protected from the spread of infection. Staff understood the importance of personal protective equipment and used it appropriately. Government guidance was being followed for testing, admissions and visitors.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Inadequate (published 7 June 2021) and there were multiple breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
This service has been in Special Measures since 7 June 2021. During this inspection the provider demonstrated that improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.
Why we inspected
This inspection was carried out to follow up on action we told the provider to take at the last inspection. We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe and Well-led which contain those requirements. The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
The overall rating for the service has changed from Inadequate to Good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Woodville Residential Care Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.