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Inspection Summary

Overall summary & rating


Updated 28 August 2019

About the service

The registered provider, Hollybank Trust, provides education and residential care for children, young people and adults living with complex and multiple physical disabilities and associated communication, sensory and learning difficulties. Willow Court is registered to provide nursing and personal care for people who require care and attention relating to their complex needs.

The single storey purpose built home is split into three smaller units, known as bungalows, each of which has separate adapted facilities. Access into and around the home is level providing equal access for people who mobilise using a wheelchair or other mobility aids.

The service was a large home, bigger than most domestic style properties. It was registered for the support of up to 19 people and 19 people were using the service at the time of our inspection. This is larger than current best practice guidance. However. the size of the service having a negative impact on people was mitigated by the service working hard to make sure outcomes for people reflected the principles and values of Registering the Right Support. There was a very strong focus on promoting people’s choice and control, independence and inclusion. People's support very clearly focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People’s experience of using this service and what we found

People told us they were happy with the service provided at Willow Court

The service placed people at the heart of the service. There was a strong person centred, caring and responsive ethos. People told us how they were treated with kindness, compassion and respect. We saw there was a very positive atmosphere and engaging interaction during our visit. Comments from people and relatives were positive. People confirmed that staff were caring, friendly and made them laugh.

People were safeguarded from the risks of abuse. Risks associated with people’s care were assessed and monitored and people and relatives told us the service was safe. People’s medicines were safely managed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible, and in their best interests. The policies and systems in the service supported this practice. There were enough staff to meet the needs of each person. Recruitment continued to be undertaken in a safe way. Staff were skilled, motivated and knowledgeable. They had received appropriate training and support and were encouraged to develop their individual skills and interests. People received a balanced diet which met their individual needs and took into consideration their preferences.

People were supported by staff who were very kind and caring and who maintained their dignity and privacy and treated them with respect. People received very good, personalised care and support that was specific to their needs and preferences. People’s needs were considered and reviewed, and changes made where needed. Staff knew people well and were passionate about promoting people’s independence. People were respected and valued as individuals; and empowered as partners in their care.

Staff were professional and motivated to achieve the best possible outcomes for people including choice, control and independence. People were fully involved in the service and had opportunities to give feedback. Systems of governance were in place to continually monitor the quality of the service provided. Feedback about the leadership and management was very positive and staff felt very well supported. Staff felt supported and spoke positively about the registered provider and registered manager.

Rating at last inspection:

The service was rated good at the last inspection in 2016 (published December 2016).

Why we inspected:

This was a planned inspection based on the previous rating. Although, the inspection was prompted in part by conc

Inspection areas



Updated 28 August 2019

The service was safe.

Details are in our safe findings below.



Updated 28 August 2019

The service was effective.

Details are in our effective findings below.



Updated 28 August 2019

The service was caring.

Details are in our caring findings below.



Updated 28 August 2019

The service was responsive.

Details are in our responsive findings below.



Updated 28 August 2019

The service was well led.

Details are in our well led findings below.