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Riccall House Care Home Good

Inspection Summary

Overall summary & rating


Updated 21 November 2019

Riccall House is a residential care home providing accommodation and personal care for up to 18 people aged 65 and over, some of whom were living with dementia. At the time of our inspection there were 18 people using the service.

People’s experience of using this service and what we found

Since the last inspection the provider and registered manager continued to improve people’s quality of life and maintain high standards of care. A plan was in place to keep improving the service in areas such as fire safety, care plans and staff recruitment, supervisions and appraisals. The provider was committed to using feedback from people to develop the service further.

We have made a recommendation in this report, in relation to quality assessment and monitoring.

The staff team were inducted, supported and trained; they understood their roles clearly and knew what was expected of them. People were treated with respect and dignity, they were also supported to maintain their independence.

People’s needs and preferences were known by the staff and people received person centred, responsive care. Feedback from people and their relatives was positive. Staff had developed good relationships with people which led to people feeling safe and happy.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People enjoyed access to a garden and were offered a wide variety of activities to take part in if they chose this.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at

Rating at last inspection

The last rating for this service was good (published 14 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 21 November 2019

The service was safe.

Details are in our safe findings below.



Updated 21 November 2019

The service was effective.

Details are in our effective findings below.



Updated 21 November 2019

The service was caring.

Details are in our caring findings below.



Updated 21 November 2019

The service was responsive.

Details are in our responsive findings below.



Updated 21 November 2019

The service was well-led.

Details are in our well-led findings below.