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Inspection Summary


Overall summary & rating

Good

Updated 14 April 2017

Riccall House provides residential care for up to 18 people, some of whom may be living with dementia. Residential accommodation is provided on the ground and first floor in three shared bedrooms and 12 single bedrooms. A stair lift is available to the first floor. There is communal dining and lounges on the ground floor, which lead to an accessible outside space. At the time of this inspection there were 17 people living in the home.

At the last inspection in January 2015, the service was rated Good. We made recommendations regarding the recruitment procedure and staff supervision arrangements. At this inspection we found the service remained Good.

People were supported by staff who had been checked and vetted as suitable to work in a care service. We found there were enough staff to assist people in a timely way. We asked the registered manager to keep the hours individual staff worked under review.

Environmental and individual risk assessments were completed. These were used to identify and minimise the risks to people who used the service. We have made a recommendation about using best practice guidance to assess and reduce the potential risk of falls on stairs for people living with dementia.

People’s medicines were managed in a safe way.

Staff received updated training including safeguarding training to ensure they could meet people’s needs safely.

People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People’s nutritional needs were effectively met. People spoke positively about the quality of the food, which they enjoyed.

People were supported to access health care professionals when needed. Feedback we received from visiting healthcare professionals was positive. A healthcare professional told us that the staff acted on any advice given and this resulted in improved outcomes for people.

People and relatives said the registered manager and staff were helpful and friendly. Staff understood the importance of respecting people's dignity and treating people with respect.

People felt there was a good range of activities of their choosing. They knew who to speak with if they had any worries or concerns and were confident that action would be taken if they raised any issues.

There was a registered manager in post. The registered manager made sure regular audits were carried out to ensure the service was well managed and organised.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 14 April 2017

The service remains Good.

Effective

Good

Updated 14 April 2017

The service remains Good.

Caring

Good

Updated 14 April 2017

The service remains Good.

Responsive

Good

Updated 14 April 2017

The service remains Good.

Well-led

Good

Updated 14 April 2017

The service remains Good.