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Inspection report

Date of Inspection: 29 September 2011
Date of Publication: 4 November 2011
Inspection Report published 4 November 2011 PDF | 53.91 KB

Overview

Inspection carried out on 29 September 2011

During a routine inspection

People we were able to speak with told us they were happy living at Riccall House. They made comments like “I’m very comfortable and happy here. We’re never short of anything. We get nice food.” Another person told us “ I think they’re (the staff team) are doing their job properly. They’re very kind to us.”. Another said “I’m happy here. I can’t complain. They look after me properly”. And a fourth person commented “I’m happy here. The staff are courteous and kind”. They added though: “The only thing is that they get you up early”. They said they would like to stay in bed for longer They explained that they were helped up at 7 oclock, but would prefer to stay in bed until 8 oclock. With their agreement we discussed this comment with the person in charge.