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Compass Care - South Park Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 9 October 2019

About the service

Compass Care - South Park is a care home providing personal and nursing care to a maximum of ten adults. The registered provider also operates a domiciliary care service for people.

The domiciliary care service offers care to people who live in the Bradford area. Two people using this service received support with personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. The care home is based in two adjoining dormer bungalows, there were ten people were living at the home at the time of the inspection.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

A range of audits were completed within the home. These had failed to identify or address the shortfalls highlighted within the inspection report. Where an issue was raised in a staff meeting, minutes from the following meeting did not evidence if the issue had been resolved.

Environmental risks to people’s safety and well-being were not always identified. Not all aspects of the home were clean. Medicines were managed safely although the senior care worker had to combine administering people’s medicines as well as organising people’s breakfasts. The recruitment of staff was safe.

There was a programme of induction for new staff and all staff received regular training. Although staff felt supported, they had not all received regular supervision or appraisal. People had access to other healthcare professionals as the need arose.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

The relatives we spoke with told us their relations were happy living at Compass Care – South Park. We observed staff to be kind and caring. Staff treated people with dignity and respect. People right to privacy was respected.

Care records were detailed, and person centred. Daily records were electronic, they did not always accurately reflect the time people received support and information about their activities was not always included. Relatives were aware of how to complain should the need arise.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 19 June 2018), there were two breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve.

At this inspection not enough improvement had not been made/sustained and the provider was still in breach of regulations.

The service remains rated requires improve

Inspection areas

Safe

Requires improvement

Updated 9 October 2019

The service was not always safe.

Details are in our safe findings below.

Effective

Requires improvement

Updated 9 October 2019

The service was not always effective.

Details are in our effective findings below.

Caring

Good

Updated 9 October 2019

The service was caring.

Details are in our caring below.

Responsive

Requires improvement

Updated 9 October 2019

The service was not always responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 9 October 2019

The service was not always well-led.

Details are in our well-Led findings below.