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Compass Care - South Park Requires improvement

All reports

Inspection report

Date of Inspection: 15 May 2012
Date of Publication: 25 June 2012
Inspection Report published 25 June 2012 PDF


Inspection carried out on 15 May 2012

During a routine inspection

We observed people being spoken to in a kind and friendly manner and care being delivered that respected their dignity by a staff group who understood their needs and preferences.

People told us they were happy living at the home and they were looked after by the staff.

People told us they always had things to do, for example; going for a walk, attending the exercise class, the social evening with the staff at the local pub, and they also said that they were looking forward to their holiday which was soon.

People told us they felt safe.

Feedback from the quality assurance surveys included;

�Staff are very welcoming, always keep people informed�.

People said the home was clean and tidy, very welcoming and homely. Another person said, �All the staff do well for everyone at the home and are good to everyone�. One person said that their relative was happy, always clean and nicely dressed and they had no outstanding concerns.