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People in Action - Milverton Terrace Good

Inspection Summary


Overall summary & rating

Good

Updated 4 August 2017

Milverton Terrace is an assessment centre that provides short term accommodation and personal care for up to eight younger adults who may have learning disabilities or autistic spectrum disorder, a physical disability or sensory impairment. People live at the home for a short time period to develop their skills to assist them to live as independently as possible when they move to a

permanent home.

At the last inspection, the service was rated good. At this inspection we found the service remained Good.

Two weeks prior to our inspection visit, the previous registered manager of the home had moved to a different role within the organisation. The new manager was in the process of submitting their application to be ‘registered’ with us. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People and relatives were complimentary and satisfied with the quality of care they received. People received care that enabled them to live their lives as they wanted and were able to make choices about maintaining their independence. People were encouraged to make their own decisions about the care they received and care was given in line with their expressed wishes. People were supported to maintain relationships with people who were important to them.

Care plans contained accurate and detailed relevant information for staff to help them provide the individual care people required. People and relatives were involved in making care decisions and reviewing their care to ensure it continued to meet their needs.

For people assessed as being at risk, care records included information for staff so risks to people’s health and welfare were minimised. Staff had a good knowledge of people’s needs and abilities which meant they provided safe and effective care. Staff received essential training to meet people’s individual needs, and used their skills, knowledge and experience to support people effectively and develop trusting relationships.

Medicines were stored and administered safely and as prescribed.

People’s care and support was provided by a caring staff team and there were enough trained and experienced staff to be responsive to meet their needs. People told us they felt safe living at Milverton Terrace and relatives agreed. Staff knew how to keep people safe from the risk of abuse. Staff and the manager understood what actions they needed to take if they had any concerns for people's wellbeing or safety. They took immediate action when we found an incident had not been reported to the local authority.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People received a choice of meals and drinks that met their individual dietary requirements at times they wanted them.

People and relatives knew how to voice their complaints and felt confident to do so.

People. relatives and staff were encouraged to share their views of the service through regular meetigs and surveys. The manager had an ‘open door’ policy for people, relatives, staff and visitors to the home.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 4 August 2017

The service remains Good.

Effective

Good

Updated 4 August 2017

The service remains Good.

Caring

Good

Updated 4 August 2017

The service remains Good.

Responsive

Good

Updated 4 August 2017

The service remains Good.

Well-led

Good

Updated 4 August 2017

The service remains Good.