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People in Action - Milverton Terrace Good

Inspection Summary

Overall summary & rating


Updated 4 February 2020

About the service

Milverton Terrace is an assessment centre that provides short term accommodation and personal care for up to eight younger adults who may have learning disabilities or autistic spectrum disorder, a physical disability or sensory impairment. People live at the home for a short time period to develop their skills to assist them to live as independently as possible when they move to a permanent home. There were six people living at Milverton Terrace at the time of our inspection visit.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence.

People's experience of using this service

People received planned and co-ordinated person-centred support that was appropriate and inclusive for them, helped them gain new skills and become more independent.

There were enough suitably skilled and experienced staff to meet people’s needs and keep them safe. Staff had the information they needed to ensure risks to people were minimised whilst encouraging people to live their lives as they wished. Staff knew what to do if they had any concerns about people's health or wellbeing.

People were supported to access healthcare professionals and staff worked closely with other agencies to ensure people’s transition between services was as smooth as possible. People received their medicines as prescribed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were very positive about the caring and supportive nature of staff.

People continued to receive a service that was well-led. The monitoring of service provision was effective and there was an open, transparent and person-centred culture with good leadership.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last overall rating for this service was good (published 4 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 4 February 2020

The service was safe.

Details are in our safe findings below.



Updated 4 February 2020

The service was effective.

Details are in our effective findings below.



Updated 4 February 2020

The service was caring.

Details are in our caring findings below.



Updated 4 February 2020

The service was responsive.

Details are in our responsive findings below.



Updated 4 February 2020

The service was well-led.

Details are in our well-Led findings below.