• Care Home
  • Care home

Germaina House

Overall: Good read more about inspection ratings

4-5 St Vincent Terrace, Redcar, Cleveland, TS10 1QL (01642) 475740

Provided and run by:
Mrs A E Palmer

Latest inspection summary

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Background to this inspection

Updated 6 June 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection, we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

An inspector carried out this inspection.

Service and service type

Germaina House is a ‘care home.’ People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Germaina House is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 3 people and 1 relative. We spoke with 4 staff, this included the registered manager, general manager, senior care worker and a care worker. We reviewed 3 people’s care records and 2 staff recruitment records. We also used 3 of feedback received via our website which we received in February 2023 as part of the inspection. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

Overall inspection


Updated 6 June 2023

About the service

Germaina House is a residential care home providing the regulated activity personal care to up to 18 people. The care home houses people in one adapted building. The service provides support to people aged 65 and over. At the time of our inspection there were 13 people using the service.

People’s experience of using this service and what we found

People received safe care from experienced staff who knew their needs, wishes and preferences well. People’s risks were regularly reviewed, and staff supported them to lead fulfilled lives. Staff were recruited safely and there were always sufficient numbers on duty. Medicines were safely managed. Infection prevention and control risks were addressed during inspection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff delivered care which led to good outcomes for people; following advice from professionals to manage people’s risks. Before inspection a relative contacted us to say, “Staff and [the] management go above and beyond with the care they give. Excellent with all residents.” Quality assurance systems supported the delivery of safe care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 21 December 2019).

Why we inspected

We undertook this inspection as part of a random selection of services rated Good and Outstanding.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.