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Archived: Newcross Healthcare Solutions Ltd (Woking) Good

This service is now registered at a different address - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 8 February 2017

This announced inspection was carried out on 12 January 2017. Newcross Healthcare Solutions Ltd (Woking) provides personal and ongoing healthcare to children and young adults with complex healthcare needs in Woking and surrounding areas. On the day of the inspection visit there were seven people using the service.

The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were supported by staff who understood the risks they could face and knew how to keep them safe. People were supported by a regular individual or group of staff who they knew. People who required support to take their medicines received assistance to do so when this was needed.

People were provided with the care and treatment they needed by staff who were trained and supported to do so effectively. Staff were only appointed once they had successfully completed the recruitment checks. People’s care and treatment was provided once consent had been obtained in line with the relevant legislation.

People were cared for by staff who understood their health conditions and ensured they had sufficient nourishment.

People were treated with respect by staff who demonstrated compassion and understanding. People’s privacy and dignity were respected and they were provided with their care and treatment in the way they requested or by those acting on their behalf. People were informed on how to express any issues or concerns they had so these could be investigated and acted upon.

People used a service which was flexible in accordance with their needs. The registered manager provided leadership that gained the respect of staff and motivated them as a team. There were systems in place to monitor the quality of the service and make improvements when needed.

Inspection areas

Safe

Good

Updated 8 February 2017

The service was safe.

People were kept safe because staff understood their individual responsibilities to act in a way that ensured their safety.

People received their planned care and treatment from staff who were allocated to work directly with them.

People received the support they required to take their medicines as needed.

Effective

Good

Updated 8 February 2017

The service was effective.

People were supported by an enthusiastic staff team who were suitably trained and supported to meet their needs.

Consent to people’s care and treatment was obtained in line with the relevant legislation.

People were supported to have sufficient to eat and drink. Staff understood people’s healthcare needs and their role in meeting these.

Caring

Good

Updated 8 February 2017

The service was caring.

People were supported by staff who learnt and understood their ways of communicating and expressing themselves.

People were involved in making decisions about their care and support. People who were unable to express their views were represented by relatives acting on their behalf.

People were treated with dignity and respect and staff conducted themselves in a way that respected the values and routines within the person’s home.

Responsive

Good

Updated 8 February 2017

The service was responsive.

People were supported by staff who learnt and understood their ways of communicating and expressing themselves.

People were involved in making decisions about their care and support. People who were unable to express their views were represented by relatives acting on their behalf.

People were treated with dignity and respect and staff conducted themselves in a way that respected the values and routines within the person’s home.

Well-led

Good

Updated 8 February 2017

The service was well led.

People used a service that was flexible in order to respond to their needs. People’s experiences in using the service were obtained and reviewed to identify and make improvements to the quality of the service they received.

People used a service where staff were provided with leadership that motivated them with encouragement and support to carry out their duties to the best of their ability.