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Inspection Summary


Overall summary & rating

Good

Updated 3 April 2019

About the service: The service is a nursing home that provides care and accommodation for up to 28 people. At the time of the inspection the home was fully occupied.

People’s experience of using this service: Improvements in medicine management had occurred since the last inspection.

The service was exceptionally well-led and people benefitted from the management team and staff promoting excellence at the service. Research was implemented to develop the standards of care provided for people. The service was a key participant in projects to promote and support people's independence. Staff wellbeing was promoted so they remained healthy and were able to support people living at the service. The management style was exceedingly open, friendly and inclusive. A very positive approach was taken by the management team and staff to make sure people received a person-centred service and developed positive relationships. People and their relatives told us they were very happy with the service they received.

Staff were caring, kind and compassionate and with respected people’s privacy and dignity. People decided who they wanted to deliver their care and the rotas reflected people’s expressed wishes. There was a person-centred culture and staff were highly motivated. Relatives told us the management team and staff provided excellent caring responses to their loved ones and to themselves.

People were protected from the risk of harm and abuse. There were safeguarding procedures to guide staff in the action to take should they suspect abuse has occurred. Risk assessments were in place to identify hazards and plan ways to reduce risk to people’s health and wellbeing. Staff were recruited safely and there were sufficient staff to meet people’s needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff received training, supervision and support. This enabled them to feel confident and skilled when meeting people’s needs.

Staff supported people to meet their health and nutritional needs. People who came in from hospital or home to receive rehabilitation were supported and encouraged to develop and increase their independence. This enabled some people to go back to their own home. Staff worked with health care professionals to make this happen.

People were part of their community and accessed local social activities.

Rating at last inspection: The service was rated good overall at the last inspection. The last report was published on 30 July 2016.

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: We will continue to monitor this service and inspect in line with our re-inspection schedule and will return within a year from the publication date of this report or sooner if we receive information of concern.

Inspection areas

Safe

Good

Updated 3 April 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 3 April 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 3 April 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 3 April 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Outstanding

Updated 3 April 2019

The service was exceptionally well-led.

Details are in our Well-led findings below.