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Inspection Summary


Overall summary & rating

Good

Updated 5 December 2020

The service is a nursing home providing care and accommodation for up to 28 people. At the time of the inspection 20 people were using the service.

We found the following examples of good practice:

• Staff were well supported and there were good communication systems between staff and the management team.

• The provider had a very positive and proactive approach to working with partners and continual improvement. They had made recent changes to further enhance the robustness of systems in place. This was in response to an evaluation of lessons learned and advice from external infection prevention specialists and healthcare professionals.

• There was a comprehensive range of policies to help staff manage the coronavirus pandemic.

• There was a strong emphasis on continuing to promote the emotional wellbeing of people who used the service throughout the pandemic. People provided very positive feedback about the care they received and understood why extra precautions were in place to help keep them safe. At the start of the pandemic staff had used creative methods to demonstrate to people the personal protective equipment they would be wearing.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 5 December 2020

We were assured the service was following safe infection prevention and control procedures to keep people safe.

Effective

Good

Updated 5 December 2020

Caring

Good

Updated 5 December 2020

Responsive

Good

Updated 5 December 2020

Well-led

Outstanding

Updated 5 December 2020