You are here

Inspection Summary

Overall summary & rating


Updated 20 November 2019

About the service

Bluebells Care Home is a residential care home providing personal care, but not nursing care, to nine people aged 65 and over at the time of the inspection. The service can support up to 13 people in one bungalow.

People’s experience of using this service and what we found

At the June 2019 focused inspection we found audits and checks had improved in some areas but had not fully identified where there were issues with information in people’s records and medicine records. At this inspection, we could see changes had been made to drive up improvements and provide a caring and safe place for people to live in.

Care records clearly outlined people’s needs and personal preferences. Risks to people's safety and well-being were managed through a risk management process. There were sufficient staff deployed to meet people's needs. Medicines were managed safely and people received their medicines as prescribed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People living at Bluebells Care Home received safe care from skilled and caring staff. Staff understood their responsibilities to identify and report any concerns. The provider had safe recruitment and selection processes in place.

Complaints were handled and responded to in line with the provider's complaints policy. People and their relatives could give their views on the service.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was requires improvement (published 22 July 2019 ). We carried out a focused inspection in June 2019 and prior to this a comprehensive inspection in October 2018 (where the service was first rated requires improvement). The provider completed action plans after the two inspections to show what they would do and by when to improve. At this inspection improvements had been made and the provider was no longer in breach of a regulation.

Why we inspected

This was a planned inspection based on the previous rating. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Bluebells Care Home on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 20 November 2019

The service was safe.

Details are in our safe findings below.



Updated 20 November 2019

The service was effective.

Details are in our effective findings below.



Updated 20 November 2019

The service was caring.

Details are in our caring findings below.



Updated 20 November 2019

The service was responsive.

Details are in our responsive findings below.



Updated 20 November 2019

The service was well-led.

Details are in our well-Led findings below.