Background to this inspection
Updated
1 December 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
This inspection was carried out by one inspector
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own homes.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
What we did before the inspection
We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.
During the inspection
We spoke with 3 people who used the service, and 2 relatives of people who used the service. We spoke with 3 staff members, the care manager, and the registered manager. We looked at a variety of information including staff files, training records, audits, and care plans.
Updated
1 December 2022
About the service
My HomeCare HFW Limited is a care at home service providing personal care to people in their own homes. At the time of our inspection there were 17 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
There were enough staff to meet people’s needs, and people felt safely cared for by staff. Staff members understood safeguarding procedures and were trained within this area.
Medicines were administered safely by staff who were trained to do so. Risks were assessed and updated as required to ensure staff knew how to work safely with people. Staff followed infection control procedures.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff received induction training when they began employment, and continued training through their employment. People who required it, received support to maintain a healthy diet. People’s healthcare needs were met by staff as required.
People felt well cared for by staff who were kind and considerate. People and relatives told us they had the time they required to communicate with staff and felt listened to. Care was personalised to people’s needs, and staff understood people’s likes and dislikes.
A complaints policy and procedure was in place and people knew how to use it. Audits and checks were in place to ensure any mistakes or issues were addressed.
Staff felt well supported by management and told us that communication throughout the team was good.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 15 July 2021 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.