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Inspection Summary

Overall summary & rating


Updated 31 December 2019

About the service

Fern Croft is a residential care home providing personal care to six people with a learning disability at the time of the inspection. The service can support up to seven people in one adapted building.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

Through implementing links with national support organisations, staff were enabled to provide outstanding support for people to manage their specific health needs.

We heard positive comments from people using the service and their representatives such as “I’ve loved it since I came here”, “I’m quite happy here” and "everything is very good here."

Staff and management understood how to protect people from harm and abuse. Risks to people's safety were identified, assessed and appropriate action taken and their medicines were safely managed. People were supported by sufficient skilled staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with dignity, respect and kindness and were involved in the planning and review of their care and support.

People received individualised care which reflected their personal preferences, wishes and routines. There were arrangements to investigate and respond to complaints.

The registered manager was visible and accessible to people and staff, providing clear leadership and developing ideas to continually improve the service. Quality checks were made with the aim of constantly improving the service in response to people's needs.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (report published 23 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 31 December 2019

The service was safe.

Details are in our safe findings below.



Updated 31 December 2019

The service was exceptionally effective.

Details are in our effective findings below



Updated 31 December 2019

The service was caring.

Details are in our caring findings below.



Updated 31 December 2019

The service was responsive.

Details are in our responsive findings below.



Updated 31 December 2019

The service was well-led.

Details are in our well-Led findings below.