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Inspection Summary


Overall summary & rating

Requires improvement

Updated 27 April 2019

About the service:

Waverley is situated in the seaside resort of Mablethorpe in Lincolnshire. It can accommodate up to 14 people who experience learning disabilities and/or autistic spectrum disorder. It can also accommodate older people. On the day of the inspection 14 people were living in the home.

Waverley worked within the principles and values that underpin Registering the Right Support and other best practice guidance. This ensured that people could live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence.

People’s experience of using this service:

• Improvements were needed to the way in which some risks to people’s health, safety and welfare were assessed and recorded.

• Improvements were needed to the way in which governance systems were recorded.

• People enjoyed living at Waverley and they were supported by staff who knew them well.

• People were treated with respect and their privacy and dignity was maintained.

• People were supported to have choice and control of their lives and were encouraged to express their views and opinions about the care they received.

• People’s healthcare needs were met and they were supported to have a varied and balanced diet.

• Staff were trained and supported to deliver the care people wanted and needed.

• Staff understood how to keep people safe from harm or abuse and how report any concerns they may have for people’s safety.

• The manager was well respected by people who lived at Waverley and the staff team.

• The manager promoted an open and inclusive culture and worked in partnership with external agencies to ensure people received the care and support they needed.

Rating at last inspection:

Waverley was last inspected on 20 & 21 April 2016 (report published 17 June 2016) and was rated as good overall.

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Follow up:

We will continue to monitor intelligence we receive about Waverley until we return to visit as per our reinspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 27 April 2019

The service was not always safe.

Details are in our Safe findings below.

Effective

Good

Updated 27 April 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 27 April 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 27 April 2019

The service was responsive.

Details are Responsive findings below.

Well-led

Requires improvement

Updated 27 April 2019

The service was not always well-led.

Details are in our Well-Led findings below.