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Inspection Summary


Overall summary & rating

Good

Updated 27 March 2021

Landona House is a residential care home providing personal care to 29 people aged 65 and over at the time of the inspection. The service can support up to 45 people.

We found the following examples of good practice.

• People were supported by staff who wore Personal Protective Equipment (PPE) in line with current guidance.

• A whole home COVID-19 testing programme was in place in line with current guidance.

• People were supported by staff to communicate with their relatives via telephone calls and video calls and through sharing of photographs. The provider had created a social media profile that was used solely for communication with relatives.

• Where staff were disproportionately at risk of infection, measures were in place to mitigate risk to them including not being required to work and the use of additional PPE.

• Where people had sensory impairments which affected their ability to communicate, measures were put in place to support effective communication. One person had a hearing impairment so staff wrote on white boards to communicate with them.

Inspection areas

Safe

Good

Updated 27 March 2021

Further information is in the detailed findings below.

Effective

Good

Updated 27 March 2021

Caring

Good

Updated 27 March 2021

Responsive

Good

Updated 27 March 2021

Well-led

Good

Updated 27 March 2021